Description : Back Office Supervisor. Company : Coca-Cola HBC. Location : القاهرة

Job Purpose

Supervising the team responsible for the ordering & delivery process for all customers. Processes orders by communicating with other teams to maximize product availability in the E2E process (CC HBC - customer - shelf). Solves problems and actively cooperates with other departments to maintain a high level of customer service. Optimizes processes by implementing modern technologies (EDI) and implements cost optimization initiatives. Responsible for improving cooperation and Joint Business Plan results.

What you will do

Knowing principles of Commercial team and implementing solutions to support sales
Build awareness in the Supply Chain KPI and committed Sales Department in achieving their Target.
Deputy for other Customer Specialists during their absence.
Together with superior prepares yearly tasks and development plans.
Shares knowledge and information with other members of the Customer Back office team
Acts in accordance with company values and the Code of Business Conduct.
Participates in/leads projects: promotional/new products/packages introduction, logistics infrastructure changes, delivery type and source changes (BULK, Pallet Flow), etc.
Management of E2E Order Cleaning for orders received by His team.
Preparation of daily/weekly/monthly reports.
Regularly tracks plans execution and reacts accordingly.
Implements in his/her area of responsibility new processes and procedures.
Finished Goods phase-in, phase-out and substitution management according to Customer specification and product availability.
Managing and Clearance of promotional orders
Plans work independently, sets priorities and regularly monitors the level of implementation of tasks, goals and projects.
Communicates with internal and external customers whenever applicable, ensuring the appropriate level of customer service, in accordance with the applicable standard.
Performs other tasks and duties specified by the superior, resulting from the nature of work on the position held in a given team.
Ongoing monitoring and taking care of business objectives realization (KBI: Cost to Supply, Service Level, DIFOTAI and OSA)

What you will bring to the role

Education Required: bachelor's degree in marketing/Business administration or equivalent education. preferably with a "quantitative" background
Knowledge of the English (min. B2)
+6 years of work experience, preferably in FMCG or position of the similar nature.
Knowledge related to planning and fulfilling orders.
Focus on internal and external customers.
Planning, organizing & time management skills
High analytical skills
Excellent communication skills.
Technical Requirements: - MS Office, MS Excel - Intermediate, MS Word and Power Point
Experience in working with Sales Buzz and SAP systems (preferred)